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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nick Hyclak

November 4, 2025

5  out of  5
rating by Nick Hyclak
"Communication with Alex and his staff, in particular Jenna Johnston, have made my transition to StateFarm so easy and seamless. I now hold renters, life and auto insurance with them!"
We responded:
"Thank you Nick for your review and business. I am happy to hear Jenna provided five star service :). Call our State Farm office anytime."
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EDWARD BRAGG

November 2, 2025

5  out of  5
rating by EDWARD BRAGG
"Jenna with state farm is amazing she is very informative so polite highly recommend her for all your insurance needs"
We responded:
"Thank you Edward. Call our State Farm office any time!"
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Tom hawkins

November 1, 2025

5  out of  5
rating by Tom hawkins
"I needed to get car insurance in Akron Ohio. I called State Farm in Akron Ohio. I talked with Jenna Johnston , she set me up with insurance in a matter of 20 minutes. She answered all of my questions and explained the policy so I could understand. The price for insurance was excellent. I have dealt with other insurance companies and they don't want to take time to explain the policy Or the pricing. That is not the case with Jenna at State Farm in Akron Ohio, she communicates very well. Thanks"
We responded:
"Thank you Tom for your review and business. Call our office anytime :)"
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Amrit Ghimire

October 31, 2025

5  out of  5
rating by Amrit Ghimire
"The agent (Jenna Johnston) I spoke with was excellent, explained everything clearly, and offered a very reasonable insurance price."
We responded:
"Thank for your review and business. I am happy to hear Jenna provided five star service. Call our State Farm office anytime :)"
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Jocelyn Williams

October 22, 2025

5  out of  5
rating by Jocelyn Williams
"My car was damaged/vandalized and I made a police report. Went into Alex Wakefield State Farm office in Akron to talk to them about it. Nick was in the office ans I had a other matter to discuss ans he handled it, I then mentioned my car being damaged and I wanted to file a claim. Nick looked up my insurance provided me with my policy number and the phone number to claims dept. Nick said call them, they are really good. So as soon as I got back ro my car ai called State Farm Claims dept..the woman on the line took my info. Explained everything about the process, told me Enterprise rental car will be calling you. She had a list of auto repair places she named one. And I asked about Summit Collision Pros she said they are on our list of vendors. I said I want Summit. As Im talking to her on the phone enterprise car rental is calling me. When my vall ended with claims dept. I called summit collision pros. They already had my info they answered my questions about the repair and state farm. We scheduled when I would drop car off. They let me know that an enterprise car rental rep has an office at their location. So everything was a one stop service. Summit Collision Pros gave me updates on the repair and let me know when repair was completed. I picked up my car and left rental car at Summit collision pros. Thr entire experience was handled very professionally. The service from all 3 State Farm, Enterprise ans Summit Collision Pros was 5 stars. Ive never filed a claim with State Farm and was so impressed with the claims dept coordinating my repair. It was seamless. I am so grateful to state farm and that kind woman in claims that helped me."
We responded:
"Thank you for your amazing and detailed review. We appreciate the opportunity to work for you."
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Lauri Winke

October 20, 2025

5  out of  5
rating by Lauri Winke
"Make getting car insurance easy and affordable."
We responded:
"Thank you Laurie for your five star review. Call our State Farm office anytime."
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Donald Raderchak

October 20, 2025

5  out of  5
rating by Donald Raderchak
"I did a quote online. They followed up. Answered some of my questions. I became a new customer"
We responded:
"Thank you Donald. Glad we have chance to work for you. Call our State Farm office anytime. :)"
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Manish Gupta

October 15, 2025

5  out of  5
rating by Manish Gupta
"Jadon was really pleasent in his conversation and explaining things. 👍"
We responded:
"Thank you Manish. I am happy to hear Jadon provided five star service. Call our State Farm office anytime :)"
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richie jarjabka

October 1, 2025

5  out of  5
rating by richie jarjabka
"Had a great experience with agent Jenna was very polite,helpful and listened to my needs,saved me a lot of money. Thank you Jenna ."
We responded:
"Thank you for your review. Call our State Farm office anytime :)"
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James Jaster

September 17, 2025

5  out of  5
rating by James Jaster
"Jenna was persistent comfortably e enough that I called back k. Listened when I said what I thought I needed. Offered suggestions gave me an acceptable price. Very well satisfied"
We responded:
"Thank you James for your review. Call our State Farm office anytime :)"
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Lori DeWitt

September 15, 2025

5  out of  5
rating by Lori DeWitt
"Jenna Johnston was very knowledgeable and answered all of my questions in a timely manner. She was not pushy and followed up with me at various times. Jenna was able to explain everything and was patient with me."
We responded:
"Thank you Lori. I am happy to hear Jenna provided five star service!"
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kateyybee

August 28, 2025

5  out of  5
rating by kateyybee
"Jenna Johnston was the best agent ever! Went over the policy quickly and was so easy to work with. Thanks so much!"
We responded:
"Thank you for your review. Call our State Farm office anytime :)"
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Marsha Hunt

August 26, 2025

5  out of  5
rating by Marsha Hunt
"I was shopping for car insurance and Jenna contacted me by phone call and text message several times because I am extremely slow to respond, sometimes. She was always so pleasant and courteous, even though, I was taking so long. Jenna was the ONLY call/message that I returned regarding my car insurance because I already felt so comfortable with her. I am so glad that I did!!! She is not only extremely knowledgeable about insurance, she has also been very kind and helpful every time I call her and responds quickly to my calls or texts with any questions that I've had. Thank you Jenna!!!"
We responded:
"Thank you for your review. Call our State Farm office anytime :)"
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Alyssa Freeman

August 26, 2025

5  out of  5
rating by Alyssa Freeman
"Jenna was great, she helped set up our car insurance and made the whole process very quick! She was also able to work with me on short notice, took less than 20 minutes to get everything set up! She is very knowledgeable"
We responded:
"Thank you for your review. Call our State Farm office anytime :)"
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phil watkins jr

August 23, 2025

4  out of  5
rating by phil watkins jr
"Jenna she ROCKS1! ROCK STAR for helping me come to a good decision with state farm."
We responded:
"Thank you for your review. Call our State Farm office anytime :)"
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Steve Verbosky

August 22, 2025

5  out of  5
rating by Steve Verbosky
"Had a great experience with Jenna Johnson, she was very helpful, she found a great deal for my car and I 👍 so appreciative of her you go girl"
We responded:
"Thank you for your review. Call our State Farm office anytime :)"
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Clinton Cimring

August 14, 2025

2  out of  5
rating by Clinton Cimring
"I received a solicitation letter in the mail sent to my new home. I both called and emailed asking whether Alex deals with life insurance. Simple enough question you’d think. However, not only was he not available by phone or email two days in a row, no one at his office could answer it. For that reason I am giving him two stars. I hope to update my review once his office is able to figure out whether or not he is licensed to handle life insurance or not."
We responded:
"My team and our agency are licensed to sell life insurance. If you would like to schedule a time to meet over the phone my team can happily schedule that for you."
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Kevin Davis

August 7, 2025

5  out of  5
rating by Kevin Davis
"Jenna was very helpful on short notice. I contacted several insurance companies. State Farm - and Jenna in particular - was by far the best."
We responded:
"Thank you Kevin. I am pleased to hear Jenna provided excellent service. Call our State Farm office any time :)."
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Samantha Haffenden

August 1, 2025

5  out of  5
rating by Samantha Haffenden
"Worked with Jadon to get auto insurance set up. He was extremely helpful in explaining the different deductibles and worked with me to get the best rate possible. Would definitely recommend working with them if you are new to setting up insurance and want someone who will walk you through it!"
We responded:
"Thank you for your review and I am pleased to hear Jadon provided five star service. Call our State Farm office anytime :)"
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Brianna Martino

July 30, 2025

5  out of  5
rating by Brianna Martino
"Jadon was very helpful! :)"
We responded:
"I am happy to hear Jadon provided five star service. Thank you for your review and business :)"
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Ashley kauffman

July 29, 2025

5  out of  5
rating by Ashley kauffman
"Super helpful with all of my questions and helping me get exactly what I need. Very easy to switch over and got me insured on the spot. The rate compared to what I had been paying elsewhere was shocking! I highly recommend."
We responded:
"Thank you Ashley. I am happy to hear you received five star service :). "
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Jen H

July 22, 2025

5  out of  5
rating by Jen H
"Marie at State Farm went through my policies with me and I felt very squared away. She was helpful and knowledgeable, and I felt she went above and beyond. Thx"
We responded:
"Thank you Jen. I am glad Marie provided five star service. Call our State Farm office anytime :)"
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John Chadwick

July 11, 2025

5  out of  5
rating by John Chadwick
"Jenna"
We responded:
"Thank you for your five star review. Call our State Farm office anytime :)"
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Tom Hitchock

July 11, 2025

5  out of  5
rating by Tom Hitchock
"Jenna did a great job and reduced my insurance rate by 30 percent. A very personable agent"
We responded:
"Thank you Tom for your review and business. I am glad Jenna could provide five star service!"
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Challenge Aydin

July 11, 2025

5  out of  5
rating by Challenge Aydin
"Jenna was amazing and very helpful in getting my policy all set up."
We responded:
"Thank you for your review. I am happy to hear Jenna provided five star service. Call our State Farm office anytime :)"